Shipping policy
At Norwood & Sons, we are committed to providing a seamless shopping experience with clear and transparent shipping policies. We offer Free Premium Tracked Shipping on all orders within the United States.
Shipping Information
This shipping policy applies to all orders shipped within the United States.
Delivery Details
Below are the estimated processing and delivery times:
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Order cutoff time: 5:00 PM (Eastern Time). Orders placed after this time will be processed starting the next business day.
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Processing time: 1–3 business days (Monday–Friday). Once your order has been prepared, it will be shipped through one of our shipping partners.
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Transit time: 4–7 business days (Monday–Friday).
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Total estimated delivery time: 5–10 business days (Monday–Friday), including processing and transit.
Delivery times are estimates and may vary due to carrier delays, holidays, or other circumstances.
Shipping Services
We work with shipping partners to provide reliable, tracked delivery throughout the United States. Your shipping confirmation email will include your tracking details.
Shipping Costs
All orders within the United States qualify for free shipping. No minimum purchase is required.
Delivery Issues
If you experience any issues with your delivery, including delays or lost packages, please contact our customer support team. We will help investigate the issue and work toward a resolution.
Order Tracking
Once your order has shipped, you will automatically receive an email with your tracking information so you can check its delivery status.
Contact Details
If you have any questions about your order, shipping, or payments, please visit our Contact Us page and submit the contact form, or email us at info@norwoodandsons.com. Our customer support team will be happy to assist you.
Customer Service Hours (Eastern Time — ET)
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM
We aim to respond to all inquiries within one business day.