Frequently Asked Questions
Everything you need to know about orders, delivery and returns.
How much does shipping cost?
Standard shipping is free on all US orders. For more information, read our shipping policy.
When will my order ship?
Orders are normally processed within 1–3 business days. Once dispatched, you will receive an email containing a tracking link.
How can I track my order?
Use the tracking link in your shipping confirmation email. If you need help, email info@norwoodandsons.com with your order number.
Can I return my order?
You can request a return within 30 days of receiving your order. See our return policy for conditions and instructions.
How do I choose my size?
Check the measurements and sizing information on the product page. If you are unsure, contact us before ordering and we will help you choose.
How do I contact you?
Email info@norwoodandsons.com. Customer service hours are Monday–Friday 09:00–17:00 and Saturday–Sunday 10:00–17:00.