Refund policy
30-DAY EASY RETURNS
At Norwood & Sons, your satisfaction matters to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.
RETURN POLICY OVERVIEW
Return Window
You may return your item within 30 days of receiving your order.
Item Condition
Items must be returned unworn, unused, in their original condition, and in their original packaging.
Simple Return Process
Our customer support team is here to guide you through each step of the return process.
RETURN COSTS
Damaged, Defective, or Incorrect Items
You will not be responsible for return shipping costs if you received the wrong item or your item arrived damaged or defective. Please contact us within 5 business days of delivery in these cases.
Change-of-Mind Returns
For returns due to personal preference or a change of mind, you are responsible for return shipping costs. All returns must be shipped using a service that provides tracking.
HOW TO RETURN AN ITEM
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Contact Us
Email info@norwoodandsons.com with your order number and the reason for your return. -
Receive Return Instructions
Our team will email you return instructions and a return authorization. -
Prepare Your Package
Securely pack the item in its original packaging, including all tags, accessories, and documentation. -
Arrange a Shipping Label
For change-of-mind returns, arrange and print a shipping label through your preferred carrier. For damaged, defective, or incorrect items, follow our support team’s instructions to return the item at no cost to you. -
Ship Your Return
Drop off your package at your chosen carrier’s drop-off location. Use a shipping service that provides tracking.
RETURN ADDRESS
Please contact us at info@norwoodandsons.com to receive the correct return address before shipping your package. Returns sent to an address that was not provided by our customer support team may not be eligible for a refund.
We strongly recommend keeping your proof of shipment and tracking number until your return has been fully processed.
REFUND PROCESS
Inspection
Once we receive your return, we will inspect the item to confirm that it meets our return requirements.
Refund
If approved, your refund will be issued to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your payment provider.
EXCEPTIONS
Partial refunds may be granted in the following cases:
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Items showing visible signs of wear.
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Items returned in a condition other than their original condition.
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Items damaged or missing parts for reasons not attributable to us.
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Returns shipped more than 30 days after delivery.
EXCHANGES
The fastest way to receive a different item is to return your original purchase and place a new order once your return has been approved.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable items will be clearly identified on the product page.
DISCLAIMER
By placing an order with Norwood & Sons, you acknowledge and accept this Return & Refund Policy.
QUESTIONS OR ADDITIONAL INFORMATION
Contact Details
If you have any questions about returns or refunds, please visit our Contact Us page and submit the contact form, or email us at info@norwoodandsons.com. Our customer support team will be happy to assist you.
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM
We aim to respond to all inquiries within one business day.