Privacy Policy

Last updated: June 15, 2026

At Norwood & Sons, we value your privacy and are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

ARTICLE 1 – COMPANY IDENTITY

Brand Name: Norwood & Sons
Company Name: Aurum Retail Limited
Company Number: 79846481

For questions about this Privacy Policy or the personal information we hold about you, please visit our Contact Us page and submit the contact form, or email us at info@norwoodandsons.com.

Customer Service Hours (Australian Eastern Standard Time — AEST)

Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM

Norwood & Sons respects your privacy. Your email address and personal details are handled with care. We do not sell or rent your personal information, such as your email address, name, or other details, to third parties without your consent. Personal information is collected, stored, and used solely to tailor our content, services, and communications to your preferences and interests.

ARTICLE 2 – PURCHASE OF GOODS

Payment

When purchasing products through Norwood & Sons, you must provide valid payment information, such as credit card details or another accepted payment method. You confirm that the information you provide is accurate and that you are authorized to use your selected payment method. You are responsible for any applicable taxes associated with your purchase.

Risk of Loss and Cancellation

Ownership and risk of loss transfer to you once the goods are handed over to the carrier. We reserve the right to cancel orders at our discretion.

ARTICLE 3 – USER PROTECTION

Norwood & Sons is owned and operated by Aurum Retail Limited (“Norwood & Sons,” “we,” “us,” or “our”). We are committed to protecting your privacy. We do not disclose customer information to third parties except as described in this Policy.

The information you provide allows us to respond to inquiries, enhance your shopping experience, improve our operations, and communicate with you appropriately. We aim to continually improve and personalize your experience with Norwood & Sons.

Your use of our website is subject to this Privacy Policy and our Terms of Use. Capitalized terms in this Policy have the meanings defined here or in our Terms of Use.

This Policy explains what information we collect, how we use or disclose it, and how we store it. By using the website, you accept the terms of this Policy. If you do not agree, please do not use the website. This Policy applies only to information collected through the website and does not apply to information obtained through other means.

We do not collect sensitive personal information without your explicit consent. The information we hold is accurate and kept up to date. You may request access to your personal information; an administrative fee may apply. Any inaccuracies will be corrected promptly.

ARTICLE 4 – PERSONAL INFORMATION WE COLLECT

We collect personally identifiable information (“PII”) that you voluntarily provide when registering for an account or responding to specific requests clearly presented to you.

We may also collect your IP address to help diagnose technical issues and administer the website. An IP address is assigned to your device when you access the internet and may be used to identify your session and gather general demographic information.

When using the website, you may be asked to provide your email address. To complete a purchase, you may need to provide certain personal details, including your name, mailing address, email address, date of birth, phone number, and payment information, such as credit card details.

ARTICLE 5 – USE AND DISCLOSURE OF PERSONAL INFORMATION

All personal information is handled in accordance with applicable data protection laws.

We use your personal information to provide services, communicate relevant information, and maintain our relationship with you. We do not sell or share personal information with third-party organizations outside our corporate group except where necessary to prevent or detect fraud. We will never sell or rent your personal information for marketing or commercial purposes without your prior consent.

We may share personal information with trusted agents or service providers that help us operate our business, such as payment processors, marketing partners, or customer service providers. These parties are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose personal information when necessary to:

• Comply with applicable law.

• Respond to lawful requests from government or regulatory authorities.

• Comply with legal processes.

• Protect our rights, property, website, or users.

Your personal information may be transferred internationally, including to countries outside the European Economic Area (EEA). Some jurisdictions may not provide the same level of data protection as the European Union. By providing your information, you acknowledge that international transfers may occur in accordance with this Policy.

ARTICLE 6 – COOKIES

We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to recognize whether your device has previously visited our website, deliver services more efficiently, and analyze usage patterns.

You may adjust your browser settings to block cookies. However, doing so may affect the website’s functionality.

Third-party advertisers or advertising servers may also place or recognize cookies when displaying advertisements. Their use of cookies is governed by their own privacy policies.

Our website is not intended for individuals under the age of 18.

ARTICLE 7 – EMAIL COMMUNICATIONS

We may send you emails for the following purposes:

• To provide services related to your account.

• To confirm your registration and provide account details.

• To remind you about services or products.

• To provide information you have requested.

• To send newsletters or promotional communications.

• To inform you about related services from Norwood & Sons.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

ARTICLE 8 – SECURITY AND DATA RETENTION

Personal information is stored securely in accordance with our internal security standards and applicable laws. We retain information for up to three years from the date of the last interaction or review.

While we take reasonable precautions to protect information transmitted through the website, no system can guarantee complete security. By using the website, you acknowledge and accept this risk.

ARTICLE 9 – TRANSFER OF INFORMATION IN SPECIFIC CIRCUMSTANCES

In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganization, or liquidation, we may transfer collected information, including personal information, to one or more relevant third parties.

ARTICLE 10 – CUSTOMER SERVICE

If you have questions, concerns, or would like to request access to your personal information, please contact us at info@norwoodandsons.com.

ARTICLE 11 – DISCLAIMER

By purchasing products through this website, you acknowledge that payments are processed through third-party payment systems. Certain financial information may be shared with these payment providers and the entities involved in their operations.

These providers handle your information in accordance with their own privacy policies and terms. You agree that we are not responsible for the independent practices of these payment systems.

ARTICLE 12 – CHANGES TO THIS POLICY

This Privacy Policy forms part of our Terms of Use. We may update this Policy from time to time at our discretion. Any changes take effect immediately upon publication on the website.

Continued use of the website constitutes acceptance of the updated Policy. If you do not agree with the revised terms, please discontinue use of the website.

ARTICLE 13 – INTELLECTUAL PROPERTY

The content, software, trademarks, images, graphics, fonts, and other materials available through Norwood & Sons are protected by intellectual property laws. You may use the website solely for lawful transactions with Norwood & Sons.

Unauthorized scraping, data extraction, reverse engineering, copying, modification, distribution, or commercial exploitation of the website or its content is strictly prohibited.

All trademarks, logos, and service marks displayed on the website are the property of Norwood & Sons or their respective owners. No license or right to use any trademark is granted without prior written consent.

We may preserve or disclose content when required by law or when reasonably necessary to protect our rights, enforce our terms, respond to claims, or protect users and the public.

CONTACT DETAILS

For questions or privacy-related requests, please visit our Contact Us page and submit the contact form, or email us at info@norwoodandsons.com. Our customer support team will be happy to assist you.

Customer Support Hours 

Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM

We aim to respond to all inquiries within one business day.